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Letter to Editor
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Monday, 21 May 2012 02:30
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By Antiguan citizen
Dear Editor. I am an Antiguan citizen who had welcomed Redjet's route from Antigua to Barbados on a Wednesday and Saturday back in March.
I readily purchased tickets for my family and me to travel to Barbados on March 19. Before the week finished, Redjet announced the suspension of flights. I was optimistic that this was going to be temporary, as they intimated. However, I took steps to get a refund.
Their online message is that they will get back to me. I am still waiting. Subsequent to that, on receiving my credit card statement, I realised that instead of billing my account for the equivalent EC$ amount as stated, the airline has instead charged my credit card USD$.
The error has resulted in my credit being maxed out, and I am now subjected to credit card fees from my banking institution. I have requested an immediate reversal of these charges from Redjet, since I am in need of my credit for other expenses.
I have done this through their customer service email that is still on their official website. Repeated calls to all their numbers in the region have gotten me a busy signal. On the bright side, they must be busy with all the Caribbean claims and will get back to me.
However, it was since April 25 that I wrote to them. I have rewritten, and still the automated message of getting back to me in five working days. I have tried calling all the numbers below, but still BUSY.
Redjet Call Centre Opening Hours:
Monday -Friday 7:30am - 8:30pm (AST)
Saturday & Sunday 10:00 am - 2:00pm (AST)
Barbados +1 246 8272727
Guyana +1 592 6623000
Jamaica +1 876 3772222
Trinidad +1 868 2990888
Antigua +1 268 7342727
St Lucia +1758-724-5538
http://www.flyredjet.com/en/top/contact-us
I would expect that the airline would cover all my bank charges and any other charges incurred, as well as a full refund of all tickets purchased, since this situation arose as a result of agent error at the airline. (Out of almost EC$6,000.)
Can someone in the Caribbean tell me how to get back my funds?
I wish the airline all success in future endeavour, and hope that this situation is rectified speedily. I need my funds NOW! Am I the only Caribbean national with this problem???? Was I ripped OFF??? I need to know so as to act.
7 Comments In This Article
IT
PK
Why didn't you dispute the charge?????
Now don't make another costly mistake by hiring a lawyer to sue RedJet. They are bankrupt and you will not get a red cent from RedJet, even if you are successful with the lawsuit. But you will get a fat bill from the lawyer.
May I suggest that you now call the credit card company and get them to help you. Banks for the last decade have held funds for certain high risk business in a sort of escrow for exactly the problem you are faced with. We have to think outside of the box here. The only people that can help you is the Bank and that is only if they are still holding some of RedJet's "funds".
Vicnes
consumer protection
Businessman
Fat Chance
I'm in a similar situation (though not as bad) as you. I booked a flight to Guyana earlier this year, which was later cancelled by Redjet due to them reorganizing their flight schedule. At the time, (around January) this was amidst rumours of them being in severe financial difficulty. As they were the ones who cancelled my flight, and due to the fact that I could no longer make the resheduled times, I asked for my money back. They told me that I should get it within "three weeks"
After the time had elapsed, I got no refund. I then began a schedule of calling every single week (for about a month and a half) to get my money back. Each week, I got a runaround: The person to sign the check was off this week, the check would be prepared in the next batch, the check was on the next flight down, followed finally that I would DEFINITELY get my money by the end of the week.
Then, Redjet closed, and I was no longer able to reach ANYONE. It seems that my money has now been lost, which, it seems, has happened to everyone else who has booked flights with them!
Frustrated Antiguan
Try this
you can now put those charges in dispute with the
credit card company, let them deal with the problem.
Hope everything worked out for you, good luck.
Robinhood
RE: Really Frustrated by Redjet
Hmmmmm
Sue them
JetBlue
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